Terms and Conditions

Terms & Conditions

By registering with Simply Purrfect you formally agree to our Terms & Conditions. Please read and print a copy for your records.

Bookings

Bookings will only be accepted following initial registration and payment made in accordance with the published prices applicable at the time of booking. Please note that Bank Holidays incur an additional 50% charge and Christmas Day, Boxing Day and New Year's Day an additional 100% charge.
An in-home visit is required for all new clients or where existing clients have moved to a new address.
My morning visits will be between 5.00am - 11.00am, afternoon visits will be between 2.00pm – 7.00pm. If an unforeseen situation arises, the time interval may be adjusted.
All bookings must be made at least 24hrs before the service start date.
I carefully schedule time to serve you and other customers, therefore there are no refunds or credits for early returns or last minute changes to your cat’s care
In the event that your return home is delayed, you must inform me immediately and I will use my best endeavours to make arrangements for continued cover.
I request that you notify me when you arrive home.

Payment

I accept cash and bank transfer
Payment should be made in full to secure your booking.
Payment should be made in full within 48 hours of the in-person visit (for new customers), or within 48 hours of the booking request being confirmed (for existing customers).
Where payment is not received, in accordance with these terms and conditions of business, I reserve the right not to proceed with any previously agreed arrangements.
In the event your return is delayed, additional fees for continued care will be due.

Cancellations

No refunds are available should a booking be cancelled within 48 hours of the first planned visit.
All Christmas & New Year confirmed bookings for visits between 15th December and 5th January are non-refundable.

Duty of care

I respect my customer’s trust with the care of their pet, and having access to their property.
I will ensure the standards of care provided to the cats and any property is appropriate.
Any change in a pet’s routine and circumstances can cause varying degrees of distress and unpredictable or abnormal behaviour, particularly if their owner is on holiday. Pets have no concept or ability to understand their owner’s absence is temporary and they will be coming back. I understand this and will offer comfort and reassurance whilst trying, as far as is practically possible to maintain their normal daily routines.
I request that customers leave their thermostat settings within a normal comfortable range. Outside of this range, I may adjust the thermostat to ensure the health and comfort of your cat.
During any absence, authority is taken by me to act as a guardian for any pet(s) registered. A named vet or any other vet that I deem it necessary to use, for any reason, will be used to treat pet(s) in the event of any illness/injury and payment for all vet charges incurred as a result will be met by the customer. It may not be possible for me to contact customers prior to any treatment being required.
I may take any suitable action to maintain a pet’s good health. Permission is given to transport pets to any vets. In the event of any treatment being required (including surgery or euthanasia), I will accept and act upon the advice of the vet, and the most up-to-date emergency contact will be contacted.
If pets become ill or injured, it may not be immediately obvious or easily visible to me.

Unforeseen purchases

You must provide all food and items of equipment necessary for pet care during your time of absence.
In the event that additional items need to be purchased in your absence — ie. pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of the pet, I will purchase these, retain a receipt and you are responsible for reimbursement of these items on your return.

Pet Waste

I will properly dispose of your pet’s waste. For cat litter trays I do request that you provide all necessary items such as scooper, cat litter and plastic bags and indicate where you would like these waste bags disposed of. The same for any other home based animal.

Keys

You will provide me with your house key during the registration consultation. This key will be coded for security and kept securely for your protection, and returned to you on your return unless you request me to hold this securely for future visits.
If you supply a set of keys that do not work (or have dropped off the incorrect set of keys) and a lock smith is called, a charge of £25 will be made for my time. To collect keys from a friend/neighbour due to incorrect keys being supplied in the first instance, a charge of £15 will be made. I will always endeavour to call you first if there is a problem with keys/locks.
In the event that we are required to employ a locksmith to gain entry into your property due to a malfunction of the lock or your failure to supply the correct key, it will be your responsibility to reimburse me for all costs incurred. You expressly give me the authority to employ a locksmith on your behalf in the event of the aforementioned occurrences.

House Cleanliness

I will keep your house, pet and pet equipment in a clean and tidy state as found, and will only provide services agreed specifically as listed in the agreement.
I will clean up after your pet to the best of my ability.
I request that you make available cleaning materials in the event of any “accidents” within your property.
I am not responsible for carpet/flooring/furniture stains or damage caused by your pet(s).
I request you provide plastic bags, cleaning products and bin bags.

Change of details

You must inform me of any changes to contact numbers, pet routines/needs, emergency contact details or any other relevant information.
You are solely responsible in ensuring information provided to me is current and up-to-date. You agree to accept any decision made by me in the event of not being able to contact you as a result of wrong information held. If I am subjected to any expenditure as a result of the decision, that expenditure shall be recoverable from you. Please inform me of any errors made with booking so these can be amended.

Medication

I will follow instructions to administer medications as directed but cannot be held responsible for complications that arise as a result.
Under no circumstances will I service any pet that has any form of contagious illness.
I am not able to administer injections.
Flea and worming treatment must be up-to-date. In the event of a flea or worm infestation, I will treat the pet at the client’s expense.

Emergencies

You must provide an Emergency Contact who can make a decision relating to your pet or home in an emergency. I reserve the right to consult a vet and make decisions in the best interest of your pet and your home, should the Emergency Contact be unavailable.
In the event of a household emergency you in the first instance, or your Emergency Contact will be contacted to arrange any remedial work.

Insurance

It shall be your sole responsibility to ensure your property, it’s contents and pets are adequately insured throughout the duration of the scheduled services.
You are advised to check to ascertain if your insurance provider requires knowledge that someone will have access to your property whilst you are away.
I have no liability for break in / vandalism of property during use of my services. You should ensure all doors and windows are securely locked before leaving.
I need to be informed at the time of booking of anyone who may have access to the property whilst you are away. This includes cleaning services, maintenance personnel, friends, family and neighbours.
You will notify anyone with access to the property that my services have commenced.
I shall not be liable for other persons or their actions or omissions, who will be in, or have access to your property before, during or after services have been rendered.

Cat Flaps

You agree that I cannot accept liability for the loss of your cat(s) while they have access to an unlocked catflap.
You must ensure that your cat flap is working correctly before you leave and if appropriate leave spare batteries
I am not liable for the correct operation or any failure of your cat flap